Shipping policy

Shipping Policy

Welcome to Frienfa Inc. We are committed to providing reliable and efficient shipping services for our customers across Canada and internationally.

Processing Time

Orders are usually processed within 1–3 business days after payment confirmation. Custom or bulk orders may require additional processing time depending on product availability and customization requirements.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

We ship using trusted carriers including:

  • Canada Post
  • Purolator
  • UPS
  • Chit Chats (where applicable)

Shipping method may vary depending on destination, package size, and service availability.

Shipping Rates

Shipping charges are calculated at checkout based on:

  • Package weight and dimensions
  • Shipping destination
  • Selected shipping service

We may offer free shipping promotions on qualifying orders.

Estimated Delivery Times

Estimated delivery times are approximate and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.

Typical delivery estimates:

  • Canada: 2–7 business days
  • United States: 5–10 business days
  • International: 7–21 business days

Tracking Information

Once your order is shipped, tracking information will be provided by email whenever available.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the package if required.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in our product or shipping prices.

Incorrect Address Information

Please ensure your shipping address is accurate before placing your order.

Frienfa Inc. is not responsible for delays, lost packages, or additional shipping charges caused by incorrect or incomplete addresses provided by customers.

Lost or Delayed Packages

If your package is delayed or marked as delivered but not received, please contact the shipping carrier first and check with:

  • Household members
  • Neighbors
  • Building management/front desk
  • Mailroom or package lockers

If further assistance is needed, please contact us and we will do our best to assist with the carrier investigation process.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Photos of the package
  • Photos of the damaged item
  • Order number

We will review the issue and work toward an appropriate resolution.

Contact Information

For shipping-related questions, please contact:

Frienfa Inc.
Email: frienfa.inc.ca@gmail.com
Website: www.frienfa.ca